Legal
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information when you use the Synapse QBank platform.
Updated March 23, 2026
This Privacy Policy describes how The Match Guy, LLC, a Pennsylvania limited liability company ("Company," "we," "us," or "our"), collects, uses, and protects your information when you access or use the Synapse QBank platform, website, and related services (collectively, the "Platform").
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Owner and Data Controller
The Match Guy, LLC
P.O. Box 40388
Pittsburgh, PA 15201
Email: info@synapseqbank.com
2. Types of Data Collected
We may collect, directly or through third parties, the following categories of data:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and payment-related information
- Account credentials
b. Usage Data
- Pages visited
- Question performance and study activity
- Time spent on the Platform
- Interactions with features
c. Device and Technical Data
- IP address
- Browser type
- Device type
- Operating system
d. Tracking Data (Cookies and Similar Technologies)
- Session data
- Analytics identifiers
- Advertising identifiers
e. User-Provided Content
- Messages, chat inputs, or support requests
- Responses to questions or surveys
- Any data entered into the Platform
3. How We Use Your Data
We use your information to:
- Provide and operate the Platform
- Deliver educational content and track performance
- Process purchases and manage subscriptions
- Improve user experience and platform functionality
- Monitor usage and prevent fraud or misuse
- Communicate with users (support, updates, marketing)
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
Essential Cookies
- Required for login, account access, and core functionality
Analytics Cookies
- Used to analyze user behavior and improve performance (e.g., Google Analytics)
Advertising Cookies
- Used for marketing, retargeting, and conversion tracking (e.g., Meta Pixel, Google Ads)
These technologies may track your activity across websites.
You can control cookie preferences through your browser settings. Disabling cookies may affect functionality.
5. Third-Party Services
We use third-party providers to operate and improve the Platform, including but not limited to:
- Payment processors (e.g., Stripe, WooCommerce integrations)
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Meta, Google Ads)
- Email and communication tools (e.g., Mailchimp)
- Hosting and infrastructure providers
6. Data Sharing
We do not sell your personal information.
We may share data:
- With service providers necessary to operate the Platform
- To comply with legal obligations
- To protect our rights, users, or Platform
7. Data Retention
We retain data only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
8. Data Security
We implement reasonable technical and organizational safeguards to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Object to processing
- Request data portability
- Requests may be submitted using the contact information below.
10. International Users
Your data may be processed and stored in the United States.
By using the Platform, you consent to such transfers.
11. Children's Privacy
The Platform is not intended for individuals under 18.
We do not knowingly collect data from minors.
12. AI Features and AI Data Use
The Platform may include artificial intelligence-based tools, including chat features and automated explanations ("AI Features").
When you use AI Features, we may collect:
- Inputs you provide
- Interaction data
- Generated responses
13. Educational Use and Performance Data
The Platform tracks user performance and interactions, including:
- Questions answered
- Accuracy and performance metrics
- Study behavior and engagement
14. Advertising and Retargeting
We may use advertising technologies to:
- Measure conversions
- Deliver targeted advertisements
- Retarget users across platforms
15. Legal Use of Data
Your data may be used:
- To enforce our Terms and Conditions
- To prevent fraud, abuse, or unauthorized use
- In connection with legal claims or proceedings
- When required by law or government authorities
16. Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted on this page with the revised effective date.
Continued use of the Platform constitutes acceptance of the updated policy.
17. Contact Information
For questions regarding this Privacy Policy, please contact:
- info@synapseqbank.com
© 2026 The Match Guy LLC. All rights reserved.
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