Legal

Terms and Conditions

Please read these terms carefully before using the Synapse QBank platform or any related services.

Updated March 23, 2026

By accessing or using the Synapse QBank platform, website, or related services (collectively, the "Platform"), creating an account, or purchasing any products or subscriptions offered through the Platform (collectively, the "Services"), you agree to these Terms and Conditions ("Terms").

The Platform is operated by The Match Guy, LLC, a Pennsylvania limited liability company ("Company," "we," "us," or "our").

If you do not agree to these Terms, you must not access or use the Platform or Services.

These Terms incorporate by reference our Privacy Policy, Cookie Policy, and any additional terms or conditions presented at the time of purchase or use. Together, they constitute the entire agreement between you and the Company regarding your use of the Platform and Services.

1. Purpose of the Platform

The Platform provides educational materials, including question banks, explanations, and related content, for study purposes only. The Platform is intended solely for personal, non-commercial use.

The Platform content is not guaranteed to be exhaustive, complete, or up to date, and may not cover all topics or concepts relevant to any examination or field of study.

2. Eligibility and Account Use

The Platform is intended for individual users only. Account sharing is strictly prohibited.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate access to the Platform at our sole discretion if we suspect any violation of these Terms, including unauthorized use or account sharing.

We further reserve the right to deny registration, restrict access, or revoke accounts at any time, for any reason, without obligation to provide notice.

3. Access and Refunds

Access to the Platform is granted for the duration specified at the time of purchase or subscription.

Refund eligibility, if any, is governed by the terms stated on the specific product or service page at the time of purchase.

Transaction Fees are Non-Refundable. Third-party processing fees (typically 4-5%) are never refundable, even when we issue a discretionary refund.

4. Intellectual Property and Use Restrictions

All content available on the Platform, including but not limited to questions, explanations, images, text, graphics, design, structure, and data (collectively, "Content"), is the exclusive property of the Company and is protected by applicable intellectual property laws.

The Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for personal educational purposes.

You agree not to:

Any unauthorized use of the Content may result in immediate termination of access and may subject you to legal action, including claims for damages and injunctive relief.

  • Copy, reproduce, distribute, or publicly display any Content
  • Take screenshots, recordings, or otherwise capture Content
  • Share your account or provide access to others
  • Use the Content for any commercial purpose
  • Upload or distribute Content to any third-party platform, including artificial intelligence tools or systems
  • Use automated tools, bots, scraping technologies, or data extraction methods
  • Reverse engineer, decompile, or attempt to extract the underlying structure of the Platform
  • Use the Platform or its Content to develop, train, or improve any competing product or service

5. Copyright Infringement Policy (DMCA)

The Company respects intellectual property rights and expects users to do the same.

If you believe that any content associated with the Platform has been copied or used in a manner that constitutes copyright infringement, you may submit a written notification including:

  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the allegedly infringing material and its location
  • Your contact information (name, email, address)
  • A statement that you have a good faith belief that the use is not authorized
  • A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner

6. No Guarantee of Results

The Platform is provided for educational purposes only. The Company makes no representations or warranties regarding any specific outcomes.

We do not guarantee:

  • Exam performance or scores
  • Passing any examination
  • Academic or professional success

7. No Professional or Medical Advice

All Content is provided for informational and educational purposes only and does not constitute medical, clinical, or professional advice.

You should not rely on the Platform for real-world medical decision-making or patient care.

You are solely responsible for any decisions made based on the Content.

8. Platform Availability and Technical Issues

We do not guarantee that the Platform will be uninterrupted, error-free, secure, or free from bugs or technical issues.

The Company is not responsible for:

The Platform may be subject to maintenance, updates, or modifications that may temporarily affect availability.

  • Interruptions in service
  • System errors or downtime
  • Loss of data
  • Internet or device-related issues

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use of the Platform.

This includes, but is not limited to:

If liability is established, the Company's total liability shall be limited to the amount paid by you for the specific product or service giving rise to the claim.

  • Loss of income or opportunity
  • Academic or exam-related outcomes
  • Reliance on any Content

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates from and against any claims, damages, liabilities, costs, or expenses arising from:

  • Your use or misuse of the Platform
  • Your violation of these Terms
  • Your infringement of any rights of a third party

11. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if you violate these Terms.

We may also terminate or restrict access based on suspected misuse, abnormal usage patterns, or activity inconsistent with normal individual study.

No refunds will be provided in the event of termination due to a violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of the Platform shall be resolved through binding arbitration conducted in Pennsylvania, in accordance with applicable arbitration rules.

If arbitration is found to be unenforceable, any legal action shall be brought exclusively in the state or federal courts located in Pennsylvania.

14. Class Action Waiver

You agree that any dispute resolution proceedings shall be conducted only on an individual basis and not as part of any class, consolidated, or representative action.

15. International Use and Global Applicability

The Platform may be accessed from countries around the world. By accessing or using the Platform, you agree that these Terms apply to you regardless of your location or jurisdiction.

You acknowledge and agree that:

All intellectual property rights in the Platform and its Content are owned by the Company and are protected by applicable laws in the United States and internationally, including applicable copyright treaties and conventions.

The Company reserves the right to enforce its rights against users in any jurisdiction to the fullest extent permitted by law.

  • You are responsible for complying with all local laws applicable to your use of the Platform
  • Your use of the Platform does not violate any laws in your jurisdiction
  • These Terms, including all limitations of liability, disclaimers, and intellectual property protections, apply to you globally

16. AI Chat and AI Features Disclaimer

The Platform may include artificial intelligence-powered tools, including chat-based assistance and automated explanations ("AI Features").

By using these features, you acknowledge and agree that:

You are solely responsible for evaluating, verifying, and using any information generated by AI Features.

The Company disclaims all liability arising from or related to your use of AI-generated content.

  • AI-generated responses may be inaccurate, incomplete, outdated, or misleading
  • AI outputs are generated automatically and are not reviewed or verified by the Company
  • AI Features are provided solely for educational support purposes
  • AI responses should not be relied upon as definitive, authoritative, or correct

17. Content Changes and No Guarantee of Scope

The Company reserves the right to modify, update, add, or remove Content, features, or functionality at any time without notice.

The Company does not guarantee:

  • A fixed number of questions
  • Continuous availability of specific materials
  • Coverage of all topics or exam content

18. Time Limitation on Claims

Any claim arising out of or relating to your use of the Platform must be brought within twelve (12) months from the date the claim arose or was reasonably discoverable.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Platform following any changes constitutes acceptance of the updated Terms.

20. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the use of the Platform and supersede any prior agreements or understandings.

21. Contact Information

For questions regarding these Terms, please contact:

  • info@synapseqbank.com

Contact Information

P.O. Box 40388 Pittsburgh, PA 15201
info@synapseqbank.com
+1 (412) 453-3799
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The Match Guy is Not Endorsed By , Or Affiliated With NRMP